Remote Customer Service Representative

Job Summary

Seeking ambitious individuals, the full-time Remote Customer Service Representative will provide quality support to student loan borrowers by answering inquiries, making outbound follow-up calls, and processing account adjustments from a home-based environment.

Key responsibilities

• Provide accurate information and quality customer service to callers
• Make outbound calls to follow up with customers regarding account updates
• Document customer interactions and process adjustments to loans as requested

Required qualifications

• High school diploma or equivalent; prior call center or customer service experience preferred
• Ability to understand loan activity, including interest accrual and payment posting
• Proficiency in using information systems and software
• Capability to learn and apply relevant federal and departmental procedures
• Minimum internet speed requirements for remote work: 25 mbps download, 20 mbps upload