Remote Customer Service Representative

Job Summary

Providing exceptional support, the full-time Remote Customer Service Representative will handle inbound calls and emails from members and providers, addressing inquiries and resolving issues while maintaining a high level of professionalism.

Key responsibilities:

• Identify and prioritize caller needs, formulating appropriate resolutions
• Educate callers on program benefits and provide accurate information about services
• Meet established call center metrics while documenting interactions using computer tools

Required qualifications:

• High School Diploma
• Prior experience in a customer service-related field preferred
• Knowledge of medical records and key elements of a valid ROI request
• Understanding of HIPAA regulations preferred
• General working knowledge of Microsoft Word and Outlook