Remote Customer Service Representative

Job Summary

Answering incoming calls from Providers, Members, and Health Plans, the part-time Remote Customer Service Representative will assist with benefit information and problem resolution while maintaining professionalism and accuracy in a remote work environment.

Key responsibilities

• Receives and responds to incoming telephone calls and chats in a timely and courteous manner
• Records caller information and utilizes proprietary systems to provide accurate responses
• Attends team meetings and collaborates with department personnel to address issues and enhance teamwork

Required qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience, preferably in an inbound call center
• Basic computer skills and ability to navigate multiple systems during interactions
• Strong verbal communication skills
• Ability to manage time effectively and meet key job accountabilities