Remote Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Remote Customer Service Representative will manage inbound calls, deliver one-call resolutions, and document customer interactions while working in a supportive and employee-friendly culture.

Key responsibilities:

• Answer inbound calls promptly and efficiently through blended call queues
• Resolve customer inquiries by asking relevant questions and providing accurate information
• Document requests, status changes, and complaints accurately in the system

Required qualifications:

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Proficient in Microsoft 365 and AVAYA phone systems
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check and sit for extended periods