Remote Customer Service Representative

Job Summary

Providing exceptional customer support for child support inquiries, the full-time Remote Customer Service Representative will manage inbound calls, ensure one-call resolutions, and maintain accurate documentation while working in a supportive and employee-friendly environment.

Key responsibilities:

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge
• Utilize computer programs effectively to assist customers and navigate the call center environment

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center operations and quality monitoring processes
• Ability to pass a background check
• Capability to sit for long periods while managing calls