Remote Customer Service Representative

Job Summary

Providing exceptional service to child support customers, the full-time Remote Customer Service Representative will manage inbound calls, resolve inquiries, and maintain accurate documentation while working a 40-hour week from home.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Document requests, status changes, and grievances accurately while maintaining up-to-date support knowledge
• Utilize proficient computer skills to navigate various programs, including Microsoft 365 and AVAYA phone systems

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Capacity to sit for long periods of time