Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolutions while maintaining accurate documentation and knowledge of program requirements.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Accurately document requests, status changes, and complaints while maintaining up-to-date support knowledge
• Utilize computer programs and systems to assist customers effectively and efficiently

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods