Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolution while maintaining accurate documentation and support knowledge.

Key responsibilities

• Answer inbound calls promptly and provide effective resolutions to customer inquiries
• Document requests, status changes, and grievances accurately and thoroughly
• Maintain up-to-date knowledge of support programs through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Proficient in Microsoft 365 and AVAYA phone systems
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes