Remote Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the candidate will handle inbound calls for child support customers, providing exceptional service while managing inquiries and documenting requests accurately.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolution by understanding customer concerns
• Maintain up-to-date knowledge of support processes through training and accurately document customer interactions
• Utilize proficient computer skills to navigate various software and systems effectively

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Capability to sit for long periods of time