Remote Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the candidate will manage inbound calls for child support customers across multiple states, providing exceptional service and one-call resolutions while maintaining accurate documentation of requests.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficiency in computer programs such as Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods