Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls for child support services, ensuring timely responses and one-call resolutions while maintaining accurate documentation.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, and complaints accurately while maintaining up-to-date knowledge of program requirements
• Utilize computer systems effectively to assist customers and manage call queues efficiently

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Proficient in Microsoft 365 and AVAYA phone systems