Remote Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Remote Customer Service Representative will manage inbound calls, ensuring one-call resolutions while maintaining accurate documentation and up-to-date program knowledge.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Document requests, status changes, complaints, and grievances accurately
• Maintain current knowledge of support programs through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check