Remote Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the candidate will manage inbound calls for child support customers, providing exceptional service and resolving inquiries in a timely manner.

Key responsibilities:

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately while maintaining up-to-date support knowledge
• Utilize computer programs effectively to assist customers and ensure quality service delivery

Required qualifications:

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Capability to sit for extended periods