Remote Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Remote Customer Service Representative will manage inbound calls, ensuring one-call resolutions while maintaining accurate documentation and up-to-date knowledge of program requirements.

Key responsibilities

• Answer inbound calls in a timely manner, addressing customer concerns effectively
• Document requests, status changes, complaints, and grievances accurately
• Maintain knowledge of support programs through ongoing training and resources

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods