Remote Customer Service Representative

Job Summary

Providing exceptional service to child support customers, the full-time Remote Customer Service Representative will manage inbound calls, ensuring one-call resolutions while maintaining accurate documentation and support knowledge.

Key responsibilities:

• Answer incoming calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support services through ongoing training

Required qualifications:

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems