Remote Customer Service Representative

Job Summary

Providing exceptional customer support remotely, the full-time Customer Service Representative will manage inbound calls for child support inquiries, ensuring timely responses and accurate documentation while maintaining a positive employee-friendly culture.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, and complaints accurately while maintaining up-to-date knowledge through training
• Deliver clear and objective information based on a comprehensive understanding of program requirements

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for extended periods