Remote Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Remote Customer Service Representative will manage inbound calls, deliver one-call resolutions, and maintain accurate documentation while working from home.

Key responsibilities

• Answer inbound calls in a timely manner through blended call queues
• Provide one-call resolutions by asking pertinent questions to understand customer concerns
• Document requests, status changes, complaints, and grievances accurately

Required qualifications

• High School diploma or GED
• 1 year of Customer Service/Call Center experience
• Basic understanding of a call center environment and quality monitoring processes
• Proficient computer skills in Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods of time