Remote Customer Service Representative

Job Summary

Supporting child support customers in a full-time remote capacity, the Remote Customer Service Representative will manage inbound calls, provide one-call resolutions, and maintain up-to-date support knowledge while ensuring accurate documentation of customer interactions.

Key responsibilities:

• Answer inbound calls promptly through blended call queues to assist child support customers
• Provide one-call resolutions by asking pertinent questions to understand customer concerns
• Document requests, status changes, complaints, and grievances accurately

Required qualifications:

• High School diploma or GED
• 1 year of Customer Service/Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficiency in Microsoft 365 and AVAYA phone systems
• Ability to sit for long periods of time