Remote Customer Service Representative

Job Summary

Joining a supportive team, the full-time Remote Customer Service Representative will handle inbound calls from child support customers, providing one-call resolutions while maintaining accurate documentation and program knowledge.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge
• Utilize computer programs such as Microsoft 365 and AVAYA phone systems to assist customers effectively

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Capacity to sit for long periods of time