Remote Customer Service Representative

Job Summary

Supporting child support customers in multiple states, the full-time Remote Customer Service Representative will manage inbound calls, provide one-call resolutions, and maintain accurate documentation while working in a positive and employee-friendly culture.

Key responsibilities:

• Answer inbound calls promptly and provide effective customer service
• Resolve customer inquiries through effective questioning and understanding of concerns
• Document requests and maintain up-to-date knowledge of support processes

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to sit for long periods of time