Remote Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Remote Customer Service Representative will manage inbound calls, ensure one-call resolutions, and maintain accurate documentation while working within a positive employee-friendly culture.

Key responsibilities

• Answer incoming calls promptly and provide effective solutions to customer inquiries
• Document requests, status changes, and grievances accurately to maintain comprehensive records
• Participate in ongoing training to enhance support knowledge and service delivery

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Proficient in Microsoft 365 and AVAYA phone systems
• Ability to pass a background check
• Understanding of call center environments and quality monitoring processes