Remote Customer Service Representative

Job Summary

Providing exceptional customer support in a remote environment, the full-time Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolutions while maintaining accurate documentation and support knowledge.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions to customer inquiries
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through training and resources

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Able to pass a background check and sit for long periods