Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will manage inbound calls for child support customers, providing exceptional service and one-call resolutions while maintaining accurate documentation of requests and concerns.

Key responsibilities

• Answer incoming calls promptly through blended call queues to assist child support customers
• Deliver one-call resolutions by asking relevant questions to understand customer concerns
• Document requests, status changes, and grievances accurately while maintaining up-to-date knowledge of support programs

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to sit for long periods of time and pass a background check