Remote Customer Service Representative

Job Summary

Passionate about delivering exceptional customer experiences, the full-time Remote Customer Service Representative will assist customers with utility billing inquiries, resolve concerns, and maintain accurate records while working in a fast-paced environment.

Key responsibilities

• Answer inbound customer calls, emails, and support tickets regarding utility billing and account maintenance
• Resolve customer concerns and escalate complex issues to appropriate internal teams
• Collaborate with internal departments to ensure timely issue resolution and contribute to continuous process improvement

Required qualifications

• 1-2 years of customer service experience
• Strong problem-solving and critical thinking abilities
• Experience navigating multiple computer systems and Microsoft Office
• Self-motivated with the ability to work independently in a remote setting
• Commitment to providing exceptional customer service and building positive customer relationships