Remote Customer Service Representative

Job Summary

Passionate about delivering outstanding customer experiences, the full-time Remote Customer Service Representative will assist customers with utility billing inquiries, manage account maintenance, and resolve concerns while providing exceptional service in a fast-paced environment.

Key responsibilities

• Answer inbound customer calls, emails, and support tickets related to utility billing and account inquiries
• Resolve customer concerns and document interactions accurately while maintaining customer records
• Collaborate with internal departments to ensure timely issue resolution and contribute to process improvements

Required qualifications

• 1-2 years of customer service experience
• Strong problem-solving and critical thinking abilities
• Experience navigating multiple computer systems and proficiency in Microsoft Office
• Self-motivated with the ability to work independently in a remote setting
• Commitment to providing exceptional customer service and building positive relationships