Remote Customer Service Representative

Job Summary

Passionate about delivering outstanding customer experiences, the full-time Remote Customer Service Representative will assist clients with utility billing inquiries, resolve concerns, and ensure accurate documentation while working in a fast-paced environment.

Key responsibilities

• Answer inbound customer calls, emails, and support tickets regarding utility billing and account maintenance
• Resolve customer concerns and provide exceptional service while maintaining accurate customer records
• Collaborate with internal departments to ensure timely issue resolution and meet departmental goals for quality and response times

Required qualifications

• 1-2 years of customer service experience
• Strong problem-solving and critical thinking abilities
• Comfortable navigating multiple computer systems and Microsoft Office
• Self-motivated with the ability to work independently in a remote setting
• Commitment to providing exceptional customer service and building positive customer relationships