Remote Customer Service Representative

Job Summary

Providing exceptional service to players, the full-time Remote Customer Service Representative will assist with inquiries through live chat, email, and phone, troubleshoot technical issues, and communicate marketing offers while working in a fully remote environment.

Key responsibilities

• Interact with customers to provide information and process inquiries about accounts, products, and services
• Troubleshoot technical issues related to applications on various devices according to established protocols
• Respond to and process inbound communications and maintain customer confidentiality

Required qualifications

• High School diploma or equivalent; some college preferred
• 2 or more years of inbound/support call center experience
• 1 or more years of remote work experience with a track record of achieving set KPIs
• Advanced knowledge of computers and Windows Office Programs
• Ability to travel to lottery headquarters once each quarter