Remote Customer Service Representative

Job Summary

Providing customer service related to sales and communications, the full-time Remote Customer Service Representative will engage with internal and external customers, maintain records, and support purchase order processing in a remote environment.

Key responsibilities

• Interact promptly and courteously with customers, addressing inquiries and complaints
• Maintain accurate records of customer interactions and transactions using Sales Force/ARO Manager
• Process purchase orders and billing activities while sorting incoming emails to appropriate representatives

Required qualifications

• High School Diploma or equivalent
• Experience in customer service and sales support
• Familiarity with Sales Force and email communication
• Ability to read and process purchase orders
• Willingness to work full-time with occasional overtime and Sundays