Remote Customer Service Representative

Job Summary

Providing essential remote support to paramedics and healthcare professionals, the full-time Customer Service Representative will manage inbound calls, document interactions, and ensure effective communication between patients and providers.

Key Responsibilities

• Answer inbound calls from patients, providers, and internal staff
• Provide non-clinical support to paramedics and emergency response teams
• Document interactions accurately in electronic systems

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of experience in a call center customer service role
• Typing speed of at least 25-30 WPM
• Ability to work independently and manage multiple tasks
• Comfortable using multiple software systems simultaneously