Remote Customer Service Representative

Job Summary

Providing essential support to paramedics and healthcare professionals, the full-time Remote Customer Service Representative will manage inbound calls, document interactions, and ensure timely communication between patients and providers while working from home.

Key Responsibilities

• Answer inbound calls from patients, providers, and internal staff
• Provide non-clinical support to paramedics and emergency response teams
• Document interactions accurately in electronic systems

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of experience in a call center customer service role
• Typing speed of at least 25-30 WPM
• Comfortable using multiple software systems simultaneously
• Ability to work flexible hours, including evenings and weekends