Remote Customer Service Representative

Job Summary

Handling maintenance, collection, and liquidation activities for an assigned portfolio of accounts, the full-time Remote Customer Service Representative will manage customer inquiries, analyze payment histories, and communicate account statuses while working remotely during business hours from Monday to Friday.

Key responsibilities:

• Review customer contracts and advise on account statuses, including open and closed accounts
• Assist customers with inquiries regarding titles, optional products, and payment extensions
• Maintain accurate records of customer interactions and recommend solutions based on account analysis

Required qualifications:

• High school diploma or equivalent
• Experience in customer service
• Familiarity with Microsoft Office tools
• Ability to perform manual calculations
• Strong multitasking skills