Remote Customer Service Representative

Job Summary

Handling maintenance and collection activities for an assigned portfolio of accounts, the full-time Remote Customer Service Representative will manage customer inquiries, analyze payment histories, and communicate account statuses while working from home.

Key responsibilities:

• Review customer contracts and provide information on account statuses and optional products
• Assist customers with payment processing, extensions, and deferrals, while maintaining accurate records of interactions
• Recommend appropriate solutions to customers by analyzing their accounts and communicating effectively

Required qualifications:

• High school diploma or equivalent
• Experience in customer service
• Familiarity with Microsoft Office tools
• Strong multitasking abilities
• Comfort with manual calculations and handling multiple systems simultaneously