Remote Customer Service Representative

Job Summary

Supporting the Federal Emergency Management Agency (FEMA), the full-time Remote Customer Service Representative will assist disaster survivors by managing calls, processing applications, and entering data, while residing within a 75-mile radius of Oklahoma City, OK.

Key responsibilities

• Collect information from customers and clients, entering data into the central database
• Respond to incoming calls and make occasional outbound calls regarding FEMA assistance
• Maintain updated knowledge of contact center performance requirements and resolve complex consumer interactions

Required qualifications

• High School Diploma or GED required
• At least six months of customer service, secretarial, or telemarketing experience
• Ability to type a minimum of 20 words per minute
• Experience with call center telephony equipment preferred
• Must pass a federal background check and be a US Citizen