Remote Customer Service Representative

Job Summary

To support a growing healthcare initiative, the full-time Remote Customer Service Representative will answer incoming calls from healthcare providers and veterans, ensuring first call resolution and caller satisfaction while working remotely.

Key responsibilities

• Conduct customer interactions with a focus on resolution and quality standards
• Research and evaluate medical claims and benefits for proper adjudication
• Document call activity and manage requests for corrective actions in VA systems

Required qualifications

• High School Diploma or GED required
• 1 or more years' experience in customer service
• General office skills with knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Successful completion of pre-employment tests with required scores