Remote Customer Service Representative

Job Summary

Providing vital support to Californians, the full-time Remote Customer Service Representative will assist individuals in navigating healthcare programs from their home office while ensuring professional assistance and accurate documentation of inquiries.

Key responsibilities

• Answer inbound calls and provide clear assistance to members and healthcare providers
• Research and resolve customer inquiries while adhering to service level agreements
• Document all interactions in the CRM system and guide callers through online applications

Required qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• Reliable internet connection with a minimum of 60 Mbps download and 6 Mbps upload
• Ability to work independently and effectively problem-solve
• Strong communication skills (written and verbal)