Remote Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Remote Customer Service Representative will manage inbound calls, ensuring one-call resolutions while maintaining accurate documentation and knowledge of program requirements.

Key responsibilities:

• Answer inbound calls promptly and resolve customer inquiries effectively
• Document requests, status changes, and complaints accurately
• Maintain up-to-date knowledge through training and provide clear information to customers

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods