Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolutions while maintaining accurate documentation and up-to-date knowledge of program requirements.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions to customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain and update support knowledge through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of a call center environment and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods