Remote Customer Service Representative

Job Summary

Seeking a full-time Remote Customer Service Representative, who will manage inbound calls for child support inquiries, provide one-call resolutions, and maintain accurate documentation while working in a supportive and employee-friendly culture.

Key responsibilities

• Answer inbound calls promptly and provide effective customer service solutions
• Document requests, status changes, and complaints accurately while maintaining up-to-date support knowledge
• Utilize computer systems and programs to assist customers and ensure compliance with program requirements

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems