Remote Customer Service Representative

Job Summary

Seeking a full-time Remote Customer Service Representative who will manage inbound calls for child support customers, ensuring one-call resolutions and maintaining accurate documentation while working in a supportive and employee-friendly environment.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Able to pass a background check and sit for long periods