Remote Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the successful candidate will manage inbound calls for child support inquiries, providing exceptional customer service while maintaining accurate documentation and support knowledge.

Key responsibilities:

• Answer inbound calls in a timely manner, ensuring one-call resolution for customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of program requirements through ongoing training

Required qualifications:

• High School diploma or GED
• One year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of a call center environment and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems