Remote Customer Service Representative

Job Summary

As a full-time Remote Customer Service Representative, the candidate will provide exceptional support to child support customers through inbound calls, ensuring timely responses and accurate documentation while working in a positive, employee-friendly culture.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, and complaints accurately while maintaining up-to-date knowledge through training
• Deliver clear and objective information based on a comprehensive understanding of program requirements

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including knowledge of Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods