Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls related to child support inquiries, ensuring one-call resolutions while maintaining accurate documentation and support knowledge.

Key responsibilities:

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, and grievances accurately while maintaining up-to-date support knowledge
• Utilize computer systems effectively, including Microsoft 365 and AVAYA phone systems, to assist customers

Required qualifications:

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Capability to sit for long periods of time