Remote Customer Service Representative

Job Summary

Supporting a diverse range of clients, the full-time Remote Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolutions while maintaining accurate documentation and up-to-date knowledge of program requirements.

Key responsibilities:

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, and grievances accurately while maintaining program knowledge
• Utilize computer systems effectively to assist customers and ensure quality service delivery

Required qualifications:

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, particularly in Microsoft 365 and AVAYA phone systems
• Ability to sit for extended periods