Remote Customer Service Representative

Job Summary

Serving as the primary contact for patients and attorneys, the full-time Remote Customer Service Representative (Verification of Benefits) will handle incoming calls to resolve billing inquiries and provide information on revenue cycle processes.

Key responsibilities

• Handle incoming calls from patients, attorneys, and insurance companies to resolve issues and answer questions
• Effectively communicate revenue cycle outcomes and processes to callers
• Adhere to company policies while learning and applying knowledge of payor and state regulations

Required qualifications

• High School diploma or GED required; 1 year of related healthcare and/or call center experience preferred
• Familiarity with medical insurance terminology
• Ability to handle and prioritize multiple tasks effectively
• Flexible and quick learner with a team-oriented attitude
• Proficiency in Customer Service department policies and procedures