Remote Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Remote Customer Service Representative II will manage inbound calls, ensuring one-call resolutions and maintaining accurate documentation while working in a positive and employee-friendly culture.

Key responsibilities:

• Answer inbound calls in a timely manner and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through training and resources

Required qualifications:

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to sit for long periods of time