Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls for child support inquiries, ensuring one-call resolutions while maintaining accurate documentation and support knowledge.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions to customer concerns
• Document requests, status changes, and grievances accurately while maintaining up-to-date knowledge of program requirements
• Utilize computer skills effectively, including Microsoft 365 and AVAYA phone systems, to assist customers

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Capability to sit for long periods of time