Remote Customer Service Representative

Job Summary

Joining a dynamic team, the full-time Remote Customer Service Representative will provide exceptional support to child support customers across multiple states by managing inbound calls and ensuring one-call resolutions.

Key responsibilities:

• Answer inbound calls promptly and provide accurate information based on program requirements
• Document customer requests, status changes, and grievances accurately
• Maintain up-to-date knowledge through training to deliver effective customer service

Required qualifications:

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for extended periods