Remote Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Remote Customer Service Representative will manage inbound calls, ensure one-call resolutions, and document customer interactions while working in a positive, employee-friendly culture.

Key responsibilities

• Answer inbound calls in a timely manner and provide accurate information based on program requirements
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge through training to deliver effective customer service

Required qualifications

• High School diploma or GED
• 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check