Remote Customer Service Representative

Job Summary

Supporting child support customers in an inbound call center, the full-time Remote Customer Service Representative will manage calls, provide one-call resolutions, and document customer interactions while working from home.

Key responsibilities

• Answer calls promptly and provide accurate information based on program requirements
• Resolve customer inquiries through effective questioning and maintain up-to-date knowledge of support processes
• Document requests, status changes, and grievances accurately in the system

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods