Remote Customer Service Representative

Job Summary

Supporting child support customers in a full-time remote capacity, the Customer Service Representative will manage inbound calls, provide one-call resolutions, and document customer requests while ensuring a positive experience.

Key responsibilities

• Answer inbound calls promptly and provide accurate information based on program requirements
• Document customer requests, status changes, and grievances accurately
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Proficient in Microsoft 365 and AVAYA phone systems
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes